Return Policy

Return & Refund Policy – ShopVault

We want you to be satisfied with your purchase.

Eligibility for Returns

Returns are accepted if:

  • Item is damaged or incorrect

  • Request is made within 3 days of delivery

  • Item is unused and in the same condition received

Non-Returnable Items

Due to the nature of pre-loved and imported items, we generally do not accept returns for change of mind.

Refund Method

Approved refunds will be issued through:

  • Bank transfer

  • Store credit

  • Exchange (depending on availability)

Return Process

To request a return:

  1. Email : shopvaultpk@gmail.com

  2. Provide order number and photos of the issue

  3. Our team will review and guide you through the process